TraceTogether-only SafeEntry

TraceTogether (TT) is a digital contact tracing tool that helps the Ministry of Health quickly identify close contacts of COVID-19 cases while preserving user privacy. You can watch this 1-min video to see how TT works.

What is a ToS venue?

It refers to a location where SafeEntry has been implemented, and where all individuals need to use their TT App or Token for SafeEntry check-in.

Why is it needed?

This ensures all visitors have their TT App activated, or have their Tokens with them before entering the venue.

When will TraceTogether-only SafeEntry (ToS) be rolled out?

Currently, ToS is implemented at selected venues, specifically Cinemas, selected Places of Worship (with >100 pax), Live Performances, MICE events, Cruises and selected Nightlife Entertainment venues on re-opening pilots.

Visitors who do not have TT App or Token can still do SafeEntry check-in at these venues (except for Cruises and Nightlife Entertainment venues on re-opening pilots) by having their NRIC/FIN/photo IDs scanned.

At all other venues where SafeEntry is required, ToS will only be implemented in first half of 2021.

The date will be made known later.

Commonly asked questions

How do I check in at a TraceTogether-only SafeEntry (ToS) venue?

You can check in at a ToS venue using the TT App or Token.

Using the TraceTogether App*:

  1. Download it here.
  2. Register with your identification details.
    (this allows MOH to accurately contact you if you had exposure to COVID-19)
    You can see more detailed instructions here.
  3. Select the Scan QR feature on the App's home screen.
  4. Scan the SafeEntry QR code.
  5. Show your SafeEntry check-in pass to enter the venue.

Using the TraceTogether Token:

  1. Collect a TT Token at your designated community centre.
    (Go to the Token Go Where website for collection details).
  2. Bring your Token with you when you go out.
  3. Show the QR code printed on your Token, which will be scanned for SafeEntry check-in.

*If your TT App does not have the SafeEntry check-in feature — please reinstall the app and register with your NRIC/FIN number.

Alternatively, you can show the venue personnel that you have turned on your TT App, and provide your ID/passport number to be manually keyed in for SafeEntry check-in.

What does TraceTogether-only SafeEntry (ToS) mean to the venues required to implement it?

For sectors that are required to implement ToS now (except for Cruises and selected Nightlife Entertainment venues on re-opening pilots.)

Please note that scanning barcodes on visitors’ NRIC/FIN/photo IDs and manual keying in of their NRIC/FIN/ID/Passport numbers are still allowed during this transition period.

For all other business sectors

Please do not enable ToS now. Your business will only be required to implement ToS in first half of 2021.

When ToS is implemented, the SafeEntry system will automatically activate a feature to accept only check-ins using TT App or Token. Venue operators should only allow entry to individuals who have checked into SafeEntry using their TT App or Token.

The following check-in modes will no longer be permitted:

Scanning of the venue QR code using SingPass Mobile, mobile phone camera or other QR code reader apps

Scanning barcodes on NRIC/FIN/other photo IDs

Manual keying in of ID numbers

What do I need to do now to prepare for TraceTogether-only SafeEntry (ToS)?

Public-facing venues* need to implement Token scanning check-in mode immediately.

Detailed instructions can be found here.

Replace existing SafeEntry posters with new ones.

Before ToS is implemented, a new poster with updated SafeEntry check-in instructions will be sent to your business email.

Do venues need to generate a new TraceTogether-only SafeEntry (ToS) QR code that is different from their existing SafeEntry QR code?

The existing QR codes for all venues will not change. If venues have printed their QR codes on customised collaterals, there is no need to make changes, unless they contain instructions that are not consistent with ToS e.g. instructions to use SingPass Mobile or QR code reader app to check in.

Do venues within a larger TraceTogether-only SafeEntry (ToS) venue also have to implement ToS?

Yes, if it is a venue where SafeEntry is required. For example, within a ToS mall, dine-in F&B outlets and gyms are also required to implement ToS.

For answers to other questions on TraceTogether-only SafeEntry, please refer to our FAQ section

Find out more